To provide superior service, quality components, and excellent pricing of resources in assisting our clients in meeting their goals.
We will do what we promise our clients and vendors. We are accountable for our actions and we neither make nor accept excuses.
Honesty is crucial in our relationships. Our clients and vendors can always expect the truth from us. We will never try to sell a client an unnecessary product or service.
We are genuinely interested in helping our clients. We will never "pretend" to care, just to get a sale. Our client is our first consideration.
Our prime objective is to do it right the first time, every time. Rework is not acceptable. By continuously learning and improving, we will be able to serve our clients better.
All sales and service from Universal will represent the very best of our abilities.
It is very important that all clients and vendors are our friends. We will always treat them accordingly.